Jagdish Rao is the Global Head of Enterprise Infrastructure for Citigroup. He is responsible for Citi Technology Infrastructure (CTI), Citi Shared Services (CSS), Citi Realty Services (CRS), Citi Enterprise Supply Chain (ESC) and Citi’s Resource & Location Strategy (CRLS).
He is a member of the CIO Council, the O&T Operating Committee, the Citi M&A Committee and Citi AML Steering Committee. He is the Chairman of the legal vehicle Citigroup Technology Inc. Since April 2014, he is also the Operations & Technology Head for the legal vehicle Citibank N.A. In January, 2013 Jagdish was given responsibility for the Corporate Services Group including Citi Realty Services (CRS), Citi Procurement Services (now part of ESC) and Citi Resource & Location Strategy (CRLS).
The General Services team and Global Travel department were incorporated into Citi Shared Services. In June, 2011 Jagdish was asked to lead the business process re-engineering effort for Citigroup. In September 2010, Jagdish assumed responsibility for AML Operations and Citi Shared Services which includes the following units: Financial Reporting Operations, Citi Employee Services, Accounts Payable, & CSS Information Solutions. In May 2009, he took charge of O&T Risk Management (including Information Security and Business Continuity), M&A Implementation for O&T, and the Global Program Management Office.
Jagdish was appointed as the Global Head for Citi Technology Infrastructure in May 2006 and was responsible for managing the operations and service delivery for all of Citi's data centers, networks, and distributed operations including desktop, email, voice and infrastructure support for all sites, branches and offices around the globe. In this role he led the implementation of several strategic initiatives for the company, including: Citi's Global Data Center Strategy which has consolidated data processing from over 70 sites around the world into 20 data centers; and the IT Transformation program which has already realized expense savings of over $2 billion through server and mainframe consolidation, storage and network optimization, desktop standardization, strategic sourcing, and re-engineering.